We only offer replacements for damaged items. Exchanges on damages MUST be submitted via the Return Request form. We reserve the right to refuse a return if these conditions are not met.
All exchange requests must be made within 48 hours of the order being received. After the exchange has been approved, please make sure it is delivered back to Baglady Boutique or brought to our store within 7 days. Returns that exceed this limit will not be accepted. Baglady Boutique does provide return labels. We will use the delivery date from the USPS tracking link provided at the time of shipment. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
LOST PACKAGES: Baglady Boutique is not liable for packages that are lost or stolen and will not offer a refund.
INCORRECT ORDERS: We double-check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item or are missing an item, this is for you! Let us know by emailing us with your order number and the name of the item that is wrong. All reports must be made within 48 hours of receiving your order or it will not be accepted. We’ll send you a prepaid return label to ship back the incorrect item. Once you’ve received the label, please send back the incorrect item within 7 days so that we can ship you the correct item.
IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US! THANK YOU!